1、办理入住过程中至少以姓氏称呼客人( )次以上;( )

13.A: Reception. Good morning.接待处,早上好B: ()()()()()()() My company has been in touch with me. They’d like me to stay here for another 2 days.早上好我是908房间的贝娄先生,我的公司一直在和我联系。他们希望我在这里再住两天。

12.“Tell my husband that I’ll wait for him in the lobby,” said Mrs. Bellow.“告诉我丈夫,我在大厅等他,”贝娄夫人说。Mr. Bellow, your wife said ()()()()()()()().

11.A: Hope you’ll have a pleasant trip.希望您旅途愉快。B: ()()()()()()()()()()().

10、.A: Thank you for your information. 感谢您提供信息。B: ()()()()()()()()()()().

9.They ()()()()()()()()()() the Yunuan Garden tomorrow afternoon. 他们明天下午要去参观豫园。

8.Next month they () a meeting here for two or three days. 下个月他们将在这里开会两三天。

7.行李员不知道如何处理这个问题。他必须去找经理。The bellman didn’t know how ()()()()()()()()()()()() the problem. He has to get the manager.

6.Is there a Chinese phrase that is the exact ( ) of the English word “check-in”? 有没有一个中文短语与英文单词“check-in”完全相同?

5、.Excuse me,is there a 24-hour room service in this hotel?打扰一下,这家酒店有24小时客房服务吗? Yes,the room service is available ( ) the clock for your convenience.是的,为了您的方便,客房服务是全天候提供的。

4、.On holidays all rooms are ()()()()()()()()()()() .节假日所有房间都订满了。