14.When presenting information using visuals, you need not explain them since they have been added just for visual interest.

51.Which of the following statements about negotiation is true?

50.The process of discussion that leads to an agreement and is frequently used to solve a conflict is

49.Mandy and Whalen both work for ComSpecialists, which provides phone and Internet services to businesses. Mandy and Wahlen each get paid based on the services that they sell to other companies. They frequently find themselves competing for the same account. They each try to get their way as much as possible without regard for their relationship as co-workers. What type of conflict management are Mandy and Whalen engaging in?

48.Jermaine and Denise are the owners of a small company. They are moving to a new office space and need to decide on a layout that will work best for them and their 12 employees. Jermaine wants to have one big communal workspace for all employees, including Denise and himself; a conference room; a big break room; and two smaller rooms with doors where employees can go if they need to have a private telephone conversation with a client. Denise wants offices for Jermaine, herself, and their two department managers; cubicles for all other employees; a conference room; a meditation room; and a small break room. After talking, Denise and Jermaine each agree to make certain concessions in order to get what they want. Together, they agree that Denise and Jermaine will have offices, and the managers and other employees will share a communal workspace. They will also have a conference room, a meditation room, a large break room, and one room for private calls with clients. What conflict management strategy have Jermaine and Denise used?

47.Hakim is the executive accountant for a company that makes custom glass products. Tad is the production manager for the same company. Their boss has asked them to join together to figure out a way to reduce their company's carbon footprint without sending the company into debt or severely hindering its ability to make its products. Tad and Hakim disagree on how exactly to achieve this goal, but they agree to work together to find a resolution that meets everyone's needs. What type of conflict management strategy are Hakim and Tad using?

46.Luciana works in the marketing department of a large clothing manufacturer. The company is releasing a new line of clothing for young boys, and Luciana assembles a marketing plan, which she brings to Padma, her manager. Padma tells Luciana that, due to budget restrictions, they need to eliminate the television advertising and stick to print and online ads. Luciana thinks this is a bad idea and says so. Then she agrees to Padma's changes in the hopes that this will build goodwill so Padma will give her more leeway on a future project. What conflict management strategy is Luciana using in this example?

45.Dina recently started work on the sorting line in a factory that makes chocolate candy. Every day she gets a lunch break, plus two 15-minute breaks. One day, her boss tells her that her 15-minute breaks have been reduced to 10-minute breaks. This news makes Dina angry, but she dislikes arguing and does not think she could articulate her argument anyway. Which strategy for managing conflict will Dina most likely use?

44.Which of the following statements about conflict is true?

43.Which of the following statements about accepting feedback is true?

42.Which of the following should you avoid when delivering constructive feedback?