49.Mandy and Whalen both work for ComSpecialists, which provides phone and Internet services to businesses. Mandy and Wahlen each get paid based on the services that they sell to other companies. They frequently find themselves competing for the same account. They each try to get their way as much as possible without regard for their relationship as co-workers. What type of conflict management are Mandy and Whalen engaging in?

16.If you ask a question during a presentation and no one responds, you should ignore the lack of response and move on.

15.If you are interacting with the audience and someone disagrees with you, you should acknowledge why the person might think that way, reiterate why you think the way you do, and move on.

14.When presenting information using visuals, you need not explain them since they have been added just for visual interest.

13.When discussing a visual, you should not refer to it with physical action and words.

12.When using visuals to present information, you should look at the visuals only when the audience should look at them.

11.Smiles, grimaces, and frowns should be avoided when making oral presentations.

10.An effective approach to delivering a speech is to remain impersonal and distant from your audience in order to project the image of authority.

9.Audiences typically wait until after the introduction of a presentation to begin assessing whether to trust a speaker.

8.Handouts should always be given before a presentation so that listeners can review them and prepare questions.

7.When creating a slideshow presentation, it is important to use animation to transition between each slide.