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39.Lashonda, a manager, needs to speak with one of her employees about his constant tardiness. Which of the following should she do?

A
  She should send an email telling him that he cannot be late for work anymore or there will be consequences.
B
  She should open the conversation by bluntly stating the bad news.
C
  Lashonda should make sure to deliver her message with plenty of emotion to convey how serious the situation is.
D
  Lashonda should make sure to prepare so that she delivers a thoughtful and polished message.
E
  She should approach the conversation expecting it to be negative and difficult.

答案解析

正确答案:D

解析:

解析:Whenever you have to have a difficult conversation, you should be sure to prepare thoroughly so that you can deliver a polished and thoughtful message.
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