19.When working on a collaborative presentation, individual speakers should rehearse on their own and avoid rehearsing as a group in order to avoid distracting each other.

46.Luciana works in the marketing department of a large clothing manufacturer. The company is releasing a new line of clothing for young boys, and Luciana assembles a marketing plan, which she brings to Padma, her manager. Padma tells Luciana that, due to budget restrictions, they need to eliminate the television advertising and stick to print and online ads. Luciana thinks this is a bad idea and says so. Then she agrees to Padma's changes in the hopes that this will build goodwill so Padma will give her more leeway on a future project. What conflict management strategy is Luciana using in this example?

45.Dina recently started work on the sorting line in a factory that makes chocolate candy. Every day she gets a lunch break, plus two 15-minute breaks. One day, her boss tells her that her 15-minute breaks have been reduced to 10-minute breaks. This news makes Dina angry, but she dislikes arguing and does not think she could articulate her argument anyway. Which strategy for managing conflict will Dina most likely use?

44.Which of the following statements about conflict is true?

43.Which of the following statements about accepting feedback is true?

42.Which of the following should you avoid when delivering constructive feedback?

41.Objective, helpful comments that build goodwill, improve others' work, and help both parties achieve their goals are called

40.Emilio is the president of a small furniture manufacturing company. One of the employees on the design team has been acting disrespectfully toward her manager, and it has reached the point where Emilio needs to step in and have a conversation with her. Which of the following sentences would be most appropriate for Emilio say during the conversation?

39.Lashonda, a manager, needs to speak with one of her employees about his constant tardiness. Which of the following should she do?

38.Which of the following topics should you avoid during small talk?

37.Christy and Lorenzo are waiting for the next event to start at a conference. They've never met each other before, but they are sitting next to each other, so they start chatting about their jobs and a vacation Christy recently took. Christy and Lorenzo's conversation is an example of