26.Dante is a manager attending a retreat with his company. During the retreat, Dante gives a presentation to praise his employees for their hard work over the last year and gives them gift certificates as thanks for their hard work. This would best be defined as

39.Lashonda, a manager, needs to speak with one of her employees about his constant tardiness. Which of the following should she do?

38.Which of the following topics should you avoid during small talk?

37.Christy and Lorenzo are waiting for the next event to start at a conference. They've never met each other before, but they are sitting next to each other, so they start chatting about their jobs and a vacation Christy recently took. Christy and Lorenzo's conversation is an example of

36.Nenet needs to have a conversation with one of her company's executives. She has talked with him a few times, but she does not know him well. What should she do after arriving at his office and knocking?

35.Which of the following statements about the timing of a conversation is true?

34.Which of the following is an effective way to increase the accuracy of your interpretation while listening?

33.Which of the following is one of The Ten Commandments of Listening?

32.Which of the following is an effective way to focus your attention as part of active listening?

31.Which of the following involves focusing on what is being said and reserving judgment until the message is complete, while acknowledging using nodding, eye contact, and other actions?

30.Miranda listens to an announcement given by her boss, Emil. Emil says that the company is in financial trouble, so everyone needs to be especially careful about their expenditures. However, he expects that everything will be okay. This is the same thing Miranda's parents said right before they went through a rough divorce, so Miranda's experience tells her that everything will not be okay and that she should start looking for a new job. They way Miranda assigns meaning to this message is an example of