25.When presenting your education in your résumé, you should

41.Alonso, an event planner for a conference center, receives an email from a potential customer who wants to book the conference center's largest space to host a real estate seminar. Since the space is booked on the date specified by the customer, Alonso needs to turn down the customer's request. Which of the following delivers this message in the most positive manner?

40.Which of the following sentences handles its subject most positively?

39.If you have a negative message to deliver, what should you do?

38.Which of the following statements about positive words isTRUE?

37.Why is the following statement potentially insulting to its recipient?
You will want to take advantage of this exciting opportunity before its too late!

36.Which of the following statements risks insulting the reader?

35.You can help give your documents a courteous effect by

34.An angry customer has emailed Kurtis wanting to know why the custom luggage he ordered three weeks ago hasn't arrived yet. When Kurtis looks up the order, he discovers that the customer never chose the type and color of hardware he wanted. How should Kurtis respond to avoid blaming the customer?

33. Which of the following statements about courtesy isTRUE?

32.Standard expressions of politeness, such as please, thank you, and I'm sorry,