19.单选题( )Universal Containers (UC) is preparing to use the Agentforce Testing Center to ensure the reliability of a new agent. UC has a CSV file with test cases and is reviewing the documentation to understand best practices and limitations.Which best practice should the company follow to avoid modifying CRM data while running tests in the Testing Center?

10.单选题( )Universal Containers (UC) is implementing Agentforce Service Agent on Email. UC made an email template and now needs to connect it to a Service Agent.What should an Agentforce Specialist recommend?

9.单选题( )Universal Containers wants to assign agents to improve department efficiency.Which configuration ensures the right tasks are handled by the right agents?

8.单选题( )The Agentforce Specialist for Coral Cloud Resorts wants to create an agent that will automate the resolution of a large portion of guest complaints related to their vacation experiences. The agent will be able to offer upgrades, hotel credit, and other complimentary options. The agent will also be in charge of escalating the case to a human when a guest has suffered a major disruption (such as cancellation).Following Salesforce best practices, which type of agent should the Agentforce Specialist create?

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6.单选题( )Universal Containers (UC) recently added a custom flow for processing returns and created a new agent action.What should UC do to ensure the Agentforce Service Agent can run this new flow as part of the new agent action?

5.单选题( )Universal Containers is using Agentforce for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the agent to match opportunities.What is one criteria that Agentforce for Sales uses to match similar opportunities?

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3.单选题( )Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles.What is the likely issue?

2.单选题( )Universal Containers (UC) stores case details and updates in several custom fields and custom objects related to the case. UC would like its Agentforce Service Agent to be able to provide information in these fields and related records as part of an answer back to its customers when the customer is asking for updates.Which best practice should UC follow to grant access to this information for the Agentforce Service Agent?

1.单选题( )Universal Containers (UC) recently attended a major trade show and received thousands of new leads from event badge scans. UC is struggling to follow up with each lead in a timely, personalized way. Leadership wants to:•Qualify and nurture leads 24/7.•Provide accurate answers to prospect questions.•Automatically book meetings with qualified prospects.•Free up reps to focus on building relationships and closing deals.Which Agentforce capability should UC implement to meet these goals?