32.Deandra's best friend's father works for Prime Tech, and he has arranged for Deandra to make a personal visit to their office to talk about possible employment. Deandra is engaging in

34.An angry customer has emailed Kurtis wanting to know why the custom luggage he ordered three weeks ago hasn't arrived yet. When Kurtis looks up the order, he discovers that the customer never chose the type and color of hardware he wanted. How should Kurtis respond to avoid blaming the customer?

33. Which of the following statements about courtesy isTRUE?

32.Standard expressions of politeness, such as please, thank you, and I'm sorry,

31.Rubber stamps are expressions that

30.Which of the following statements has the least level of formality when compared to the other statements?

29.Which of the following statements best illustrates the conversational style?

28.Which of the following sentences is the least formal?

27.In which of the following cases will a less formal style of communication be most appropriate?

26.When should you use a more formal style?

25.What is the risk of a too-formal style of writing?