18.The indirect order is usually preferred over the direct order in presenting the information for negative messages like resignations.

48.The excessive use of positive emphasis can be unethical because it

47.When delivering negative news, you should

46.Devonee has been tasked with writing a product review, and is required to discuss both the positive and negative features of the product. In order to emphasize the pros and de-emphasize the cons of the product, she should

45.Less important information can best be de-emphasized in a business message by including it

44.Which of the following sentences de-emphasizes the negative?

43.Which type of sentence puts the most emphasis on its contents?

42.Which of the following is the most useful way of emphasizing the positive and de-emphasizing the negative in your message?

41.Alonso, an event planner for a conference center, receives an email from a potential customer who wants to book the conference center's largest space to host a real estate seminar. Since the space is booked on the date specified by the customer, Alonso needs to turn down the customer's request. Which of the following delivers this message in the most positive manner?

40.Which of the following sentences handles its subject most positively?

39.If you have a negative message to deliver, what should you do?