5.It is more effective for most people to read a speech than to present it extemporaneously.

60.Regarding good phone techniques, when screening calls for others, it is important to

59.Phil Chen, a project manager for Patterson Casting, Inc., has a direct telephone line where clients can reach him. Which of the following would be the most effective way for him to answer his calls?

58.Eileen Nguyen works for the city and needs to call Bridgeview Engineering to discuss some repairs the company will be making to one of the city's bridges. Which of the following should Eileen use as a good conversation starter?

57.Victoria Sanchez has a telephone job interview scheduled with Kiara Turner, the HR manager at the hiring company. In order to be courteous, which of the following would be the most appropriate way to begin the telephone conversation?

56.Which of the following is true of taking minutes at a meeting?

55.The leader of a meeting should

54.Which of the following is a good practice when conducting meetings?

53.Which of the following is true of developing an agenda for a meeting?

52.Meetings of such groups as formal committees, boards of directors, and professional organizations usually follow generally accepted rules of conduct known as

51.Which of the following statements about negotiation is true?