Which two of the following actions within a change program will lead to improved organization performance?
I. Strengthening commitment through joint diagnosis of business problems;
II. Institutionalizing systems and procedures early in the change process;
III. Using measures that support continuous learning and change;
IV. Using a functional team management approach to reorganize operating units
答案解析
解析：
II is incorrect because institutionalizing procedures blunts freedom of discussion and ability of the team to explore new avenues of problem solving;
IV is incorrect because a functional team approach departmentalizes a team structure and set barriers to open discussion;
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