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首页 题库中心 CPIM PART2-供应链资格认证考试 题目详情
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CPIM PART2-供应链资格认证考试
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单选题

There are a multitude of customer measures in use today. Which of the following would best describe what should be measured?

A
Internal measures that support the plan
B
Order fill rate
C
Line fill rate
D
Customers' expectations

答案解析

正确答案:D

解析:

The only reason to develop customer service measures is to ensure the company's customers are happy with the performance. The measure the organization abides by should reflect those things that are most important to the customer. This would imply that the company must determine the most important measure for its customers and ensure those are the most important measures used in the business.
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CPIM PART2-供应链资格认证考试

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