6.单选题( )Universal Containers has multiple Salesforce orgs, each with a unique customer service agent where a verification agent must pass customer identity data to downstream agents handling account modifications. The customer ID must remain secure and persistent across agent handoffs, without exposure to large language model (LLM) modification.What is the most appropriate configuration?

3.单选题( )Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles.What is the likely issue?

2.单选题( )Universal Containers (UC) stores case details and updates in several custom fields and custom objects related to the case. UC would like its Agentforce Service Agent to be able to provide information in these fields and related records as part of an answer back to its customers when the customer is asking for updates.Which best practice should UC follow to grant access to this information for the Agentforce Service Agent?

1.单选题( )Universal Containers (UC) recently attended a major trade show and received thousands of new leads from event badge scans. UC is struggling to follow up with each lead in a timely, personalized way. Leadership wants to:•Qualify and nurture leads 24/7.•Provide accurate answers to prospect questions.•Automatically book meetings with qualified prospects.•Free up reps to focus on building relationships and closing deals.Which Agentforce capability should UC implement to meet these goals?