17.单选题( )

12.单选题( )What is one of the recommended approaches when constructing and refining Agentforce custom action instructions?

11.单选题( )

10.单选题( )Universal Containers (UC) is implementing Agentforce Service Agent on Email. UC made an email template and now needs to connect it to a Service Agent.What should an Agentforce Specialist recommend?

9.单选题( )Universal Containers wants to assign agents to improve department efficiency.Which configuration ensures the right tasks are handled by the right agents?

8.单选题( )The Agentforce Specialist for Coral Cloud Resorts wants to create an agent that will automate the resolution of a large portion of guest complaints related to their vacation experiences. The agent will be able to offer upgrades, hotel credit, and other complimentary options. The agent will also be in charge of escalating the case to a human when a guest has suffered a major disruption (such as cancellation).Following Salesforce best practices, which type of agent should the Agentforce Specialist create?

7.单选题( )

6.单选题( )Universal Containers (UC) recently added a custom flow for processing returns and created a new agent action.What should UC do to ensure the Agentforce Service Agent can run this new flow as part of the new agent action?

5.单选题( )Universal Containers is using Agentforce for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the agent to match opportunities.What is one criteria that Agentforce for Sales uses to match similar opportunities?

4.单选题( )

3.单选题( )Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles.What is the likely issue?