16.单选题( )Universal Containers (UC) is setting up a new Agentforce Service Agent. The company has sensitive medical product research stored internally and wants to ensure the agent cannot access it.What should UC do?

13.单选题( )What is one key purpose of action instructions when creating a custom agent action in Agentforce?

12.单选题( )What is one of the recommended approaches when constructing and refining Agentforce custom action instructions?

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10.单选题( )Universal Containers (UC) is implementing Agentforce Service Agent on Email. UC made an email template and now needs to connect it to a Service Agent.What should an Agentforce Specialist recommend?

9.单选题( )Universal Containers wants to assign agents to improve department efficiency.Which configuration ensures the right tasks are handled by the right agents?

8.单选题( )The Agentforce Specialist for Coral Cloud Resorts wants to create an agent that will automate the resolution of a large portion of guest complaints related to their vacation experiences. The agent will be able to offer upgrades, hotel credit, and other complimentary options. The agent will also be in charge of escalating the case to a human when a guest has suffered a major disruption (such as cancellation).Following Salesforce best practices, which type of agent should the Agentforce Specialist create?

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6.单选题( )Universal Containers (UC) recently added a custom flow for processing returns and created a new agent action.What should UC do to ensure the Agentforce Service Agent can run this new flow as part of the new agent action?

5.单选题( )Universal Containers is using Agentforce for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the agent to match opportunities.What is one criteria that Agentforce for Sales uses to match similar opportunities?

4.单选题( )