13.单选题( )

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15.单选题( )Universal Containers implements custom agent actions to enhance its customer service operations. The development team needs to understand the core components of a custom agent action to ensure proper configuration and functionality.What should the development team review in the custom agent action configuration to identify one of the core components of a custom agent action?

14.单选题( )Universal Containers has set up a Service Agent to allow customers to look up their order status. The topic setup includes:Name: Order Inquiry

13.单选题( )What is one key purpose of action instructions when creating a custom agent action in Agentforce?

12.单选题( )What is one of the recommended approaches when constructing and refining Agentforce custom action instructions?

11.单选题( )

10.单选题( )Universal Containers (UC) is implementing Agentforce Service Agent on Email. UC made an email template and now needs to connect it to a Service Agent.What should an Agentforce Specialist recommend?

9.单选题( )Universal Containers wants to assign agents to improve department efficiency.Which configuration ensures the right tasks are handled by the right agents?

8.单选题( )The Agentforce Specialist for Coral Cloud Resorts wants to create an agent that will automate the resolution of a large portion of guest complaints related to their vacation experiences. The agent will be able to offer upgrades, hotel credit, and other complimentary options. The agent will also be in charge of escalating the case to a human when a guest has suffered a major disruption (such as cancellation).Following Salesforce best practices, which type of agent should the Agentforce Specialist create?

7.单选题( )