55.Willa, a human resources manager, is giving a presentation about discrimination to the employees at her office. She has used presentation software to create slides with images, statistics, and some key points. When should she look at her slides?

10.If you have to engage in a difficult conversation, you should be subjective in how you interpret and use the facts.

9.When engaging in small talk, some good topics to discuss include sports, politics, current events, movies, and the cost of things.

8.Unless you have an emergency, your conversation is never so important that you should interrupt another conversation.

7.Most people do a reasonably good job of talking informally and do not need to work on improving their conversational abilities.

6.According to the ten commandments of listening, by frequently asking questions, you interfere with the talker's ability to develop his or her message.

5.After listening to formal oral communication, such as a speech, we quickly forget most of the message.

4.By emphasizing the words do not in a sentence to convey how serious you are, you are using paralanguage.

3.The four common types of nonverbal communication are body language, facial expression, verbal fillers, and paralanguage.

2.In face-to-face communication, a larger part of the message is sent through nonverbal communication than through verbal communication.

1.Written and oral communication play a very important role in both reinforcing and changing an organization's culture.