51.Hayao is speaking to investors about a project his team has been working on. The project has been going well, but whether it continues to receive funding depends in part on this presentation, so Hayao wants to form a real connection with his listeners to show them that he has genuine interest in them. He knows that one way to do this is to make good eye contact, but he finds that making eye contact with various members of the audience tends to make him lose his train of thought. What should Hayao do?

14.When engaging in negotiation, it is important to understand that the audience is judging everything about you, and if you fall short in some area, you may lose your credibility.

13.The competitive strategy of conflict management is frequently referred to as the win-win strategy because everyone works toward a resolution that meets everyone's needs.

12.People who prioritize relationships and others' feelings over their own wishes typically choose to use the conflict avoidance strategy.

11.Constructive feedback is used only to soften negative messages.

10.If you have to engage in a difficult conversation, you should be subjective in how you interpret and use the facts.

9.When engaging in small talk, some good topics to discuss include sports, politics, current events, movies, and the cost of things.

8.Unless you have an emergency, your conversation is never so important that you should interrupt another conversation.

7.Most people do a reasonably good job of talking informally and do not need to work on improving their conversational abilities.

6.According to the ten commandments of listening, by frequently asking questions, you interfere with the talker's ability to develop his or her message.

5.After listening to formal oral communication, such as a speech, we quickly forget most of the message.