48.When preparing yourself to speak, which of the following elements generates trust and conviction when combined with competence?

17.One of the disadvantages of recording the minutes of a meeting is that it does not make a note of the absentees.

16.Meetings of such groups as formal committees, boards of directors, and professional organizations usually follow generally accepted rules of conduct called parliamentary procedure.

15.It is preferable if only a few people do most of the talking during a meeting because this ensures that similar problems are dealt with in a similar manner.

14.When engaging in negotiation, it is important to understand that the audience is judging everything about you, and if you fall short in some area, you may lose your credibility.

13.The competitive strategy of conflict management is frequently referred to as the win-win strategy because everyone works toward a resolution that meets everyone's needs.

12.People who prioritize relationships and others' feelings over their own wishes typically choose to use the conflict avoidance strategy.

11.Constructive feedback is used only to soften negative messages.

10.If you have to engage in a difficult conversation, you should be subjective in how you interpret and use the facts.

9.When engaging in small talk, some good topics to discuss include sports, politics, current events, movies, and the cost of things.

8.Unless you have an emergency, your conversation is never so important that you should interrupt another conversation.