43.Which of the following statements about citing visuals or information borrowed from other sources is true?

22.Sandra looks Jorge in the eyes to show him how sincere she is about her topic. What type of nonverbal communication does this demonstrate?

21.Which of the following statements about nonverbal communication is true?

20.Which of the following statements about organizational culture is true?

19.When leaving a voicemail message, it is a good idea to skip the message overview and leave only a phone number where the call can be returned.

18.Putting the person you called on hold while you wait for an executive to be free to talk is not courteous.

17.One of the disadvantages of recording the minutes of a meeting is that it does not make a note of the absentees.

16.Meetings of such groups as formal committees, boards of directors, and professional organizations usually follow generally accepted rules of conduct called parliamentary procedure.

15.It is preferable if only a few people do most of the talking during a meeting because this ensures that similar problems are dealt with in a similar manner.

14.When engaging in negotiation, it is important to understand that the audience is judging everything about you, and if you fall short in some area, you may lose your credibility.

13.The competitive strategy of conflict management is frequently referred to as the win-win strategy because everyone works toward a resolution that meets everyone's needs.