A medium-sized, MTO manufacturing company has three operating divisions and four locations, with three plants in one country and one plant in another country. The second largest divisions was a recent acquisition. There are there different software packages in use at the plants, and each plant has its own way of operating its business. The overall costs per transaction for the company are the highest in its industry. Senior management has decided that the plants should standardize on one software packaging and one approach to all major business processes to achieve some economies of scale. A new software package is selected and a project leader named. The new project leader has assembled a team to perform the implementation. For the change to be effective, senior management should first:
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