A company produces and distributes three families of basic materials that are sold directly to manufacturers. The industry is very competitive and the growth rate is low. Which of the following would be the most appropriate focus for the operations strategy in this situation?

If resources are "tight", which of the following educational sources would be most effective for a SPC program?

Which of the following are process analysis tools?
1. Flow charts
2. Scatter diagrams
3. GANTT chart

Which of the following would be considered waste in a JIT environment?
1. Inspection
2. Material movements
3. Acknowledgements
4. Invoices

A bar code data collection system can be used for:
1. Labor reporting for jobs;
2. Time and attendance tracking;
3. Move time calculations;

The most effective way to provide for improved coordination between supplier and customer is:

A common reason for resistance from marketing to implementation of JIT practices is

In defining product quality, the term reliability means:

Which of the following statement is true about pull systems for distribution inventory control?
1. They are useful when geographical demand patterns can be forecast accurately at the factory;
2. They are most appropriate with low-value, low-volume items;
3. They are important when goods are frequently on allocation from the factory;

An operator is monitoring a process through the use of a process control chart. After dozen of measurements have fallen well within the control limits, one measurement occurs very slightly outside of the UCL. The operator should probably respond by:

Which of the following determines whether product scheduling is required?