A typical supplier performance evaluation would rate suppliers on their ability to meet delivery dates and

All of the following are major categories of infrastructure EXCEPT:

Kotter explains that the most general lesson to be learned from companies that were successful at creating significant change is that the change process usually requires:

Many companies have attempted to change their organizations into continuous improvement organizations. However, many have failed because they did not:

Some factories have incompatible islands of automation caused by:

When implementing any improvement strategy, there are two major problems which need to be addressed. Which of the following is one of those obstacles?

World class organizations use a number of criteria to evaluate their performance measurement systems. Which of the following is a criteria for evaluating a performance system?

Many companies, to ensure ongoing quality, graph the results of tests during the manufacture of their parts. These tests and the graphing are used to detect shifts in the mean value of a process so root cause can be identified and corrective action taken. These graphs are known as:

When implementing an activity-based costing process, products must be analyzed to determine the degree of use of each cost driver. Cost drivers generally fall into four categories. Which of the following is not a cost driver category?

All processes have two important characteristics. One is that they all have customers; that is, all processes have defined business outcomes and there are recipients of the outcomes. Customers may be either internal or external. The other characteristic is that processes:

Mathematical models can often be used to help solve various operational problems. The widespread use of models, however, has been hampered due to which of the following?
I. Lack of understanding regarding the use of models
II. Overly complex models, created by a systems person, which do not work
III. Resistance to change caused by human nature