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单选题
11.以下导致旅客投诉的原因中,不属于客运服务人员主观因素是( )
A
态度恶劣
B
因暴雨导致列车晚点
C
嘲笑旅客的民族服装
D
打扫卫生时,弄脏了旅客的背包
答案解析
正确答案：B
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铁道交通运营管理专业知识题库（350题）
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