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单选题
1.知识框架体系 ,通俗易懂易记本书每章的知识框架部分清晰勾勒出了每章的知识脉络 ,通关提要部分剖析了本章重难点、考查特点和学习方法 ,方便考生熟悉考查重点。每章均有典型习题 ( ) ,部分真题附有视频讲解 ,便于考生掌握解题技巧。
单选题
25. What should you NOT do in a telephone call?
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24. What should you know before making a call?
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23. How do you handle a caller that has reached the wrong number?
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22. Which is the best way to answer the phone for a business?
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21. What is a common pressure tactic?
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20. Where should you listen to the solicitor?
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19.What should you look for when a solicitor comes to your door?
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18.When do you stop texting?
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17.Who are symbols and emojis fine for?
