38.“I'm sitting with the manager,and he asked me how I had gotten interested in insurance. I mentioned Dave's job in reinsurance,and the manager's response was,'Oh,that is about 15 steps above the position you are interviewing for , '"Scottsaid , his eyes widening and his voice emotional.

13. Do the nieces come to see her? Oh, yes, now and then, out of a spirit of duty. But they dread these visits. They know they will have to sit and listen for hours to halfveiled reproaches. They will be treated to an endless litany of bitter complaints and self-pitying sighs. And when this woman can no longer bludgeon, browbeat, or bully her nieces into coming to see her, she has one of her “spells”. She develops a heart attack.

12. I know a woman in New York who is always complaining because she is lonely. Not one of her relatives wants to go near her—and no wonder. If you visit her, she will tell you for hours what she did for her nieces when they were children:she nursed them through the measles and the mumps and the whooping-cough ;she boarded them for years;she helped to send one of them through business school, and she made a home for the other until she got married.

11. Here is the first point I am trying to make in this chapter:It is natural for people to forget to be grateful;so, if we go around expecting gratitude, we are headed straight for a lot of heartaches.

10. That's how it goes. Human nature has always been human nature--and it probably won't change in your lifetime. So why not accept it? Why not be as realistic about it as was old Marcus Aurelius, one of the wisest men who ever ruled the Roman Empire. He wrote in his diary one day: “I am going to meet people today who talk too much—people who are selfish, egotistical, ungrateful. But I won't be surprised or disturbed, for I couldn't imagine a world without such people.” That makes sense, doesn't it? If you and I go around grumbling about ingratitude, who is to blame? Is it human nature—or is it our ignorance of human nature? Let's not expect gratitude. Then, if we get some occasionally, it will come as a delightful surprise. If we don't get it, we won't be disturbed.

9. If you gave one of your relatives a million dollars, would you expect him to be grateful? Andrew Carnegie did just that. But if Andrew Carnegie had come back from the grave a little while later, he would have been shocked to find this relative cursing him! Why? Because Old Andy had left 365 million dollars to public charities—and had “cut him off with one measly million, ”as he put it.

8. And when it comes to money matters! Well, that is even more hopeless. Charles Schwab told me that he had once saved a bank cashier who had speculated in the stock market with funds belonging to the bank. Schwab put up the money to save this man from going to the penitentiary. Was the cashier grateful? Oh, yes, for a little while. Then he turned against Schwab and reviled him and denounced him ---the very man who had kept him out of jail!

7. Christ healed ten lepers in one afternoon—but how many of those lepers even stopped to thank Him? Only one. Look it up in Saint Luke. When Christ turned around to His disciples and asked:“Where are the other nine?”they had all run away. Disappeared without thanks!Let me ask you a question:Why should you and I —or this business man in Texas—expect more thanks for our small favors than was given Jesus Christ?

6. If you saved a man's life, would you expect him to be grateful? You might—but Samuel Leibowitz, who was a famous criminal lawyer before he became a judge, saved seventy-eight men from going to the electric chair! How many of these men, do you suppose, stopped to thank Samuel Leibowitz, or ever took the trouble to send him a Christmas card? How many? Guess....That's right—none.

5. Here is the point I am trying to make:this man made the human and distressing mistake of expecting gratitude. He just didn't know human nature.

4. On the other hand, maybe the employees were selfish, mean, and ill-mannered. Maybe this. Maybe that. I Don't know any more about it than you do. But I do know what Dr. Samuel Johnson said :“Gratitude is a fruit of great cultivation. You do not find it among gross people.”