1、Q. The blind unwillingness of a cohesive group to consider alternatives is called
A. paradigm paralysis
B. social loafing
C. groupthink
D. dialectical inquiry
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1、Q. When projects are mutually exclusive, selection should be made according to the project with the:
A. longer life.
B. larger initial size.
C. highest IRR.
D. highest NPV.
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1、Q. The management of products from the customer back to the point of origin is an element of:
A. quality of life programs.
B. the transportation method.
C. critical mass.
D. reverse logistics.
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1、Q. You are interested in buying a laptop computer. Your list of considerations includes the computer's speed in processing data, its weight, screen size and price. You consider a number of different models, and narrow your list based on its speed and monitor screen size, then finally select a model to buy based on its weight and price. In this decision, speed and monitor screen size are examples of:
A. order winners.
B. the voice of the supplier.
C. the voice of the customer
D. order qualifiers.
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1、Q. Which of the following statements concerning synergistic team characteristics is false?
A. The team exhibits an atmosphere of exclusion.
B. Active listening is practiced
C. Member comments are non-judgemental and focus on factual issues rather than personality conflicts.
D. Team members are valued as individuals, recognizing that each person brings a valuable mix of skills and abilities to team operations.
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1、Q. Which of the following statements concerning manufacturing and service organizations is generally true?
A. A service facility is more likely to serve national or even international markets.
B. Manufacturing organizations generally have more difficulty in matching capacity with demand.
C. In many service organizations, such as hospitals and entertainment centers, customers themselves are inputs to the transformation processes.
D. Most service organizations can buffer themselves against uncertain demand by creating inventories and smoothing output levels.
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1、Q. The phenomenon in which people's expectations of themselves or others leads them to behave in ways that make those expectations come true is called
A. goal-achievement prophecy.
B. locus prophecy.
C. expectancy prophecy.
D. self-fulfilling prophecy.
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1、Q. Soon after the Chenault Military Museum expanded its hours and began charging a small fee to pay for the extra help needed to keep it open longer, attendance decreased. To determine why this decrease in attendance occurred, the museum staff could rely on:
A. a production audit
B. database marketing
C. marketing research
D. an internal marketing audit
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1、Q. Which of the following best represents distribution justice?
A. The fairness of the process by which outcomes are allocated in an organization.
B. The activity which informs authorities of the wrongdoings of his or her company or
coworkers.
C. The obligation of an organization to behave in ethical ways.
D. The fairness of the outcomes that individuals receive in an organization.
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1、Q. Which term best describes a popular marketing strategy that centers around the acquisition, enhancement, and retention of long-term relationships that add value for the organization and the customer?
A. Transaction Processing Systems
B. Supply Chain Management
C. Enterprise Resource Planning
D. Customer Relationship Management
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