1、Q. Differences in( )indicate surface-level diversity.

A. 　Capacity limits the rate of output possible.

B. 　Capacity affects operating costs.

C. 　Capacity is a major determinant of initial costs.

D. 　Capacity chunks can be added or deleted quickly and inexpensively.

A. 　a job requires completion of a whole and identifiable piece of work

B. 　a job generates direct and clear information about performance

C. 　a job provides the worker freedom, independence, and discretion

D. 　a job has an impact on the lives or work of other people

A. 　decision analysis phase

B. 　requirements analysis phase

C. 　design analysis phase

D. 　scope definition phase

A. 　personality

B. 　values

C. 　ethnicity

D. 　attitudes

A. 　Both types of organizations normally provide a package of goods and services.

B. 　They must both inventory their inputs.

C. 　Customer focus is necessary for success in both services and manufacturing.

D. 　They must both inventory their outputs.

A. 　TPS

B. 　ERP

C. 　MIS

D. 　EIS

A. 　order processing, warehousing, inventory management, and transportation

B. 　order processing, quality control, and transportation

C. 　inventory management, quality control, order taking, and transportation

D. 　manufacturing, quality control, warehousing, and transportation

A. 　can be effectively eliminated through portfolio diversification.

B. 　is compensated for by the risk premium.

C. 　is measured by beta.

D. 　cannot be avoided if you wish to participate in the financial markets.

A. 　some market participants will have an advantage over others..

B. 　security prices reflect available information.

C. 　securities always offer a positive rate of return to investors.

D. 　None of the above.

A. 　Inflation premium

B. 　Required return

C. 　Real return

D. 　Risk premium