Which of the following guidelines should be used when selecting activities for performance measurement?
I. The activity has significant effect on the performance of the overall system;
II. The activity has a high potential for improvement;
III. The activity falls within the responsibility of the organization;
IV. The activity is measurable (objective and quantifiable);
答案解析
解析：
Well running activities should also be monitored so the company can be warned if their performance deteriorates, so high potential for improvement are not the only activities that are candidates for performance monitoring, therefor, II is incorrect. One could also measure the performance outside of the responsibility of the organization, e.g. suppliers, so III is incorrect;
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