A company owns a large number of retail stores and obtains products from manufacturers worldwide. Only a few new stores are planned to be opened within the next five years in key geographic areas. The company is focusing on internet ordering as an alternative to an aggressive new store growth strategy. All stores and projected internet demand will be adequately served by existing distribution centers for at least the next seven years. Which of the following is the MOST important consideration in the development of this strategy?

All of the following must be assessed in defining the future state of an organization EXCEPT

Job or task-level changes are most appropriately defined by:

The purpose of product profiling is to determine the fit of

A major enabler in the radical redesign of processes is:

Davenport and Short identify three major process dimensions. The first is process entities and the second is process objects. The third is:

Learning organizations are skilled at five main activities. Which of the following is not one of the five main activities?

Kapp writes about the four levels of training evaluation. Evaluations which attempt to measure the bottom line impact of training is:

In his article, "Transforming Your Manufacturing Organization into a Learning Organization," Kapp writes about the four levels of training evaluation. Evaluations which check to see if skills taught in the training class are actually being used on the job is:

Kapp writes about the four levels of training evaluation. Evaluations, where questionnaires are handed out at the end of the session is:

There are four primary customer needs related to manufacturing. Which of the following would not be a primary need?