Which of the following performance measurements is likely to be the most important to operations managers of a medium volume, short life cycle product line?

When implementing an activity-based costing process, products must be analyzed to determine the degree of use of each cost driver. Cost drivers generally fall into four categories. Which of the following is not a cost driver category?

All processes have two important characteristics. One is that they all have customers; that is, all processes have defined business outcomes and there are recipients of the outcomes. Customers may be either internal or external. The other characteristic is that processes:

Mathematical models can often be used to help solve various operational problems. The widespread use of models, however, has been hampered due to which of the following?
I. Lack of understanding regarding the use of models
II. Overly complex models, created by a systems person, which do not work
III. Resistance to change caused by human nature

In most industry and service areas, which of the following has emerged as the key resource of the operations function?

Which of the following best describes one of the difficulties in controlling traditional engineering activities?

Sometimes business units lose their strategic focus. Customers start leaving, market share keeps slipping, and employees leave for competitors. These business units try various programs and nothing changes. All three of the following are reasons that business units fail to refocus EXCEPT:

Which of the following best describes the difference between reengineering and TQM?

Much research has been done regarding employee motivation. Which of the following is generally considered to be a better motivator?

In analyzing competitive forces, three forces exist in evaluating the current situation. They are competitive rivalry, the power of suppliers and buyers, and the threat of new entrants or substitutes. In addition, there are random events which occur that severely disrupt the business environment. Examples are unexpected natural events such as tornadoes, hurricanes, earthquakes and volcanoes. These random events are known as:

There are three constituencies that are underrepresented but need to be included in the strategy setting process. Which of the following is one of the constituencies?