Which of the following are NOT considered a part of the quality management principles?

Establishing a result-oriented, high performance culture generally requires managers and other leaders to

The 2 different types of performance targets that should be used to achieve organizational stretch objectives are

Management agrees that a good way to win sales for their products that compete in a market that has highly variable demand is to add capacity, even though it may be underutilized. The primary order winner for this product is most likely

Assessing performance in a specific process by comparing it with best in class companies is an example of

A normal progression for an unique product characteristic that delights customers is

When a company has multiple divisions essentially performing the same functions, a good first step related to continuous improvement and benchmarking would be

Once some level of operational success has returned, the path to recovery from a catastrophic failure would best be exemplified by addressing generic performance objectives in which of the following sequences?

While designing the new automated dashboard, the new CEO suggested adding a number of financial measures to the new dashboard along with customer complaints, manufacturing cycle time by product group and year-to-date spend on education and training. This view is commonly referred to as the

A firm seeking improvement is considering investigating how other firms in the same industry are performing, this is an example of

Failure to meet customer expectations with order qualifiers will likely