Which of the following are product mix flexibility measurements?
I. Manufacturing cycle time
II. New Product introduction time
III. Multi-skilled workers
IV. Supplier quality

Which of the following results is most indicated in the information provided regarding customer service levels?
Dec Jan Feb Mar
Sales plan 40 50 50 60
Actual sales 38 51 47 64
Difference -2 1 -3
Cumulative differences -2 -1 -4

Production plan 50 50 60 60
Actual production 40 48 60 60
Difference -10 -2 0
Cumulative differences -10 -12 -12

Backlog plan 40 30 30 20 20
Actual backlog 38 41 28
Difference 8 11 8

A critical issue for management to control in forecasting is

Management agrees that a good way to win sales for their standard product that compete in a highly variable demand market is to switch from MTO to MTS. The primary order winner for this product was most likely

The most frequent value in a group of values is known as

Sales and operations planning addresses both monetary units and product families because

Which of the following actions will most likely ensure end-user support for a new computerized information management system?

Customer relationship management supports total quality management because

A customer order 50pcs withing the planning time fence. A change order has been received to increase the quantity to 100. There us a forecast in the period of 80. Which of the following changes should occur?

Which of the following issues would be of the greatest concern for a company choosing to reduce its finished goods inventory?

Customer relationship management supports lean principles because