The process of creating and producing the total composite good and service characteristics by marketing, engineering, manufacturing, purchasing, etc. through which the good or service will meet the expectation of the customer is known as:

Production orders are riskiest to dispatch w/o knowing

A company wants to lower costs on products purchased from a single source supplier. The most effectively way to accomplish this is to

One method to increase machine utilization is to

Variability refers to a characteristic of

Production becomes less synchronous the lower in a BOM the part is due to

Which of the following bottleneck performance measures is as meaningful in a MTO environment with a functional layout as it is in a MTS environment with a flow layout?

A company with customer-specific configurations can minimize the impact of demand changes by achieving flexibility in

Corrective actions are defined as

A company aware that their processes are sub-optimal cannot initiate improvement until

A key benefit of using certified suppliers is