8.在铁路旅客运输过程中,若发生了服务失误的情况,可采用以下哪些方法进行补救。( )a .欢迎并鼓励投诉;b .及时处理;c .公平待客:d .总结经验,吸取教训

19. A car attendant is a railroad employee in charge of( )

18.General fast train always has( )digital in its number

17. The( )do not have 1ong line- ups and they only charge a 5 yuan service fee.

16.( ) -----I feel dizzy

15. Car attendant assist ( )with boarding and detaining.

14.I must apologize ( )what I have done for you

13. The chief conductor( )the passenger' s ticket.

12.He will arrive( ) Jinan west at 11:30.

11.Goodbye and good luck

10.Is there anyone to meet you?